Nuance comm Server D60709-22 User Manual

Nuance SafeCom Go Sharp Administrator’s Manual D60709-22 November 2012

1 Introduction D60709-22 10 1.7 Document history Revision D60709-21  Nuance SafeCom Device Server version S82 060.070*02 Revision D60709-21 

1 Introduction D60709-22 11 Revision D60709-15  SafeCom Device Server version S82 060.020*10.  Support for MX-2310. Revision D60709-14  Saf

2 SafeCom Go Sharp - Device server D60709-22 12 2 SafeCom Go Sharp - Device server 2.1 Overview Make sure the SafeCom G4 Server software installati

2 SafeCom Go Sharp - Device server D60709-22 13 You can also manually ensure that the port numbers below are open. SafeComDevice ServerWebBrowserSaf

2 SafeCom Go Sharp - Device server D60709-22 14 2.3 Configure SafeCom Device Server The SafeCom Device Server must be configured manually to referen

2 SafeCom Go Sharp - Device server D60709-22 15 3. Under SafeCom Servers, click the [+] icon to add a failover SafeCom Server. 4. Enter the server

2 SafeCom Go Sharp - Device server D60709-22 16 2.4 Add device to a SafeCom Device Server The device can be added to the SafeCom Device Server using

2 SafeCom Go Sharp - Device server D60709-22 17 2.4.2 Add device via SafeCom Device Server 1. Login to SafeCom Device Server (2.3.1). 2. Click the

2 SafeCom Go Sharp - Device server D60709-22 18 7. On the device settings page, make sure the settings are correct. 8. Click Save 2.4.3 Add dev

2 SafeCom Go Sharp - Device server D60709-22 19 Add device server device 1. Click the Devices container, right-click the content area and then Add

D60709-22 2 Trademarks: Nuance, the Nuance logo, SafeCom, SafeCom Go, SafeCom P:Go, SafeCom ePay and the SafeCom logo are trademarks of Nuance Commun

2 SafeCom Go Sharp - Device server D60709-22 20 7. For the device enter the User name (default is admin) and Password (default is admin). On older

2 SafeCom Go Sharp - Device server D60709-22 21 9. Click Add to register the device and save it in the database. After approx. 2 minutes the device

2 SafeCom Go Sharp - Device server D60709-22 22 Change the settings according to the following descriptions:  Device information o Manufactur

2 SafeCom Go Sharp - Device server D60709-22 23  Device settings o Administrator name: The user name with which the administrator can log in to de

2 SafeCom Go Sharp - Device server D60709-22 24  Device Properties: o Dsk: If the Device Security Kit is installed, Dsk must be set to True and t

2 SafeCom Go Sharp - Device server D60709-22 25 2.6 SafeCom Go Sharp - How to The following subsections contain step-by-step instructions for some o

2 SafeCom Go Sharp - Device server D60709-22 26 2.6.4 Enable E-mail To enable tracking on e-mails on the SafeCom Device server: 1. Open a web brow

2 SafeCom Go Sharp - Device server D60709-22 27 2.6.8 Restore factory default 1. Open a web browser and login to the SafeCom Device Server (2.3.1).

2 SafeCom Go Sharp - Device server D60709-22 28 2.6.9 At the printer: SafeCom error message when coming out of power save To avoid SafeCom error mes

3 SafeCom Controller D60709-22 29 3 SafeCom Controller 3.1.1 Installation with SafeCom Controller 1. Make sure the SafeCom G4 Server software inst

D60709-22 3 Table of Contents 1 Introduction ...5 1.1 Safe

3 SafeCom Controller D60709-22 30 3.1.3 Connect hardware Make sure that the SafeCom software installation has been completed before you connect the

3 SafeCom Controller D60709-22 31 3.1.4 Add device in SafeCom Administrator The SafeCom Controller’s LAN light changes from flashing to on when an I

3 SafeCom Controller D60709-22 32 8. Information is retrieved from the device to establish the type of device. Click [change] as the SafeCom type ne

3 SafeCom Controller D60709-22 33 3.2 Configure the Sharp device web interface 3.2.1 New Sharp devices Follow the steps below to configure the web

3 SafeCom Controller D60709-22 34 5. Click External Accounting Application Settings1. 6. Change External Account Control to Enable. 7. Check En

3 SafeCom Controller D60709-22 35 12. Click Submit. 13. If Standard Application Settings2 appears in the menu just above External Accounting App

3 SafeCom Controller D60709-22 36 15. If SafeCom Go Sharp has been enabled Pull Print will appear among the listed applications. If Pull Print does

3 SafeCom Controller D60709-22 37 16. In Application Name enter Pull Print. 17. In Address for Application UI enter the reference to a specific

3 SafeCom Controller D60709-22 38 3.2.2 Sharp Web Interface (old models) Follow the steps below to configure the web interface on old Sharp devices.

3 SafeCom Controller D60709-22 39 5. Change External Account Control to Enable. 6. Check Enable Authentication by External Server. 7. In Applicati

D60709-22 4 3.4.7 Disable the Test button ... 46 3.4.8 Enable Copy Control ...

3 SafeCom Controller D60709-22 40 15. In Application Name enter Pull Print. 16. In Address for Application UI enter the reference to a specific

3 SafeCom Controller D60709-22 41 3.3 Configure the SafeCom Controller Web Interface 3.3.1 Login to the SafeCom Controller Web Interface 1. Open a

3 SafeCom Controller D60709-22 42 3.3.3 SafeCom web page The SafeCom web page can be opened from the Advanced Configuration web page (3.3.2) by clic

3 SafeCom Controller D60709-22 43 3.3.4 Printer web page The Printer web page can be opened from the Advanced Configuration web page (3.3.2) by clic

3 SafeCom Controller D60709-22 44 High Speed Print Enabled should be YES to allow faster printing. With high speed print the print speed becomes comp

3 SafeCom Controller D60709-22 45 3.4.3 Register device The device is registered when a user with Technician or Administrator rights has logged in a

3 SafeCom Controller D60709-22 46 3.4.5 Assign a fixed IP address to the SafeCom Controller The IP address can be assigned via DHCP (dynamic or fixe

3 SafeCom Controller D60709-22 47 3.4.9 Enable High Speed Print 1. Open the Advanced Configuration web page (3.3.2). 2. Click Printer and change H

3 SafeCom Controller D60709-22 48 3.4.13 Uninstall SafeCom Go Sharp 1. Open the Sharp MFP’s web page and login (3.2). 2. Click Application Setting

4 Using SafeCom Go Sharp D60709-22 49 4 Using SafeCom Go Sharp 4.1 Sharp device with SafeCom Device Server 4.1.1 Login The different login sequence

1 Introduction D60709-22 5 1 Introduction 1.1 SafeCom Go Sharp SafeCom Go Sharp is the embedded solution for Sharp MFPs. It integrates with the tou

4 Using SafeCom Go Sharp D60709-22 50 4.1.2 Main menu Once logged in you can select an option from the touch-screen.  Tap Pull Print to print in

4 Using SafeCom Go Sharp D60709-22 51 4.1.3 Pull Print - Document list Access the Document list that allows you to print individual documents. 1. T

4 Using SafeCom Go Sharp D60709-22 52 4.1.4 Copy 1. Tap Copy / Scan in the login screen to start copy or scan. 2. Press the COPY button on the Sha

4 Using SafeCom Go Sharp D60709-22 53 4.1.6 Register card with PUK code The user logs in by entering an ID code or using a card. If the ID code or ca

4 Using SafeCom Go Sharp D60709-22 54 4.2 Sharp device with SafeCom Controller 4.2.1 Control panel 4.2.2 Login The different login sequences are d

4 Using SafeCom Go Sharp D60709-22 55 Login with Windows: If Front End Identification (3.3.2) is Windows_Auth it is possible to login by either using

4 Using SafeCom Go Sharp D60709-22 56 4.2.4 Pull Print - Document list Access the Document list that allows you to print individual documents. 1. T

4 Using SafeCom Go Sharp D60709-22 57 4.2.5 Copy 1. If Copy Control is disabled (3.4.8) tap Copy / Scan … in the login screen to start copy or scan.

5 Troubleshooting D60709-22 58 5 Troubleshooting 5.1 SafeCom Help Desk Assistant We want your SafeCom solution to be one that reduces not only print

5 Troubleshooting D60709-22 59  On the SafeCom Controller’s Printer web page (3.3.4) Copy Enabled is YES.  In SafeCom Administrator Tracking is ch

1 Introduction D60709-22 6 Table 1 SafeCom Go Sharp supported Sharp OSA-enabled MFPs Sharp MFP SafeCom Device Server MX-M264, MX-M283, MX-M314, MX-M3

5 Troubleshooting D60709-22 60 5.9 Device Server: Configuration of devices failed If the Device Server is installed on a server that has multiple NIC

6 Regulatory information D60709-22 61 6 Regulatory information WARNING NOTE: This equipment has been tested and found to comply with the limits for a

7 Index D60709-22 62 7 Index Disable SafeCom Go Sharp, 28 Document history, 10 Firewall, 12 Fixed IP address, 46 Help Desk Assistant, 58 High s

7 Index D60709-22 64

1 Introduction D60709-22 7 1.3 SafeCom ID Devices Table 2 SafeCom Go Sharp supported SafeCom ID Devices Identification Method USB Serial USB Keyboa

1 Introduction D60709-22 8 1.4 Sharp device passwords The Device Administrator user name and password is required to login: Table 3 Sharp device pa

1 Introduction D60709-22 9 1.6 About this manual This manual applies to Nuance SafeCom G4 Server version S82 070.500*01, Nuance SafeCom Device Serve